MEMORYLABS warrants that our products are free from defect in material and workmanship and, subject to condition set forth herein, agree to repair or replace in accordance with the manufacturer's warranties from the date of original retail purchase without charge to parts and labor. The warranty period is one year unless otherwise stated. This warranty is limited to the original purchaser and is not transferable to anyone else.

If any products are determined to be defective, they will be exchanged or repaired at MEMORYLABS' S discretion within 30 days from the original invoice date on which the product was shipped. Once the 30 days has passed, the manufacturer's warranty would be put into effect. All branded products, except for OEM CPUs, have their own specific manufacturer warranties. Please contact the manufacturer’s customer support directly for any warranty issues, as all inquiries should go through them from now on.  Any damage on the products which resulted from mishandling or product abuse will have the warranty voided immediately. Please contact our RMA department for further information about how to return the defective product.

DOWNLOAD DIRECT MANUFACTURE'S RMA FORM

Before returning any product, you must first obtain a Return Merchandise Authorization (RMA) number by faxing a completed RMA Request Form to (408) 453-2127. NO returns of any type will be accepted without a RMA number. Please have the following information completed before faxing the RMA Request Form: customer name, sales order number, serial number and the nature of the problem. All the information necessary should be listed on your invoice. A RMA number is valid for only 10 days from the day it was issued. Returned products sent without a RMA number visible on the outside of the shipping box, or with an outdated RMA number will be refused. The customer is responsible for all shipping charges and risk of loss on all return shipments. MEMORYLABS recommends the use of reputable carriers capable of providing proof of delivery as well as insuring your shipment. All returns must be sent pre-paid. No C.O.D.s will be accepted.  Shipping and handling is non-refundable.

DOWNLOAD MEMORYLABS RMA FORM

RMA RETURN ADDRESS

                    MEMORYLABS.COM

                    RMA # XXXXX

                    1580 OAKLAND ROAD # C113

                    SAN JOSE, CA 95131

                    408-453-2081

RMA REPLACEMENT

MEMORYLABS will pay the replacement shipping back to customers via insured ground service. However, if the product sent back from customer is functioning under normal conditions with no defects found, the customer will be charged for the shipping fee should the customer wish to keep the item. If the customer does not wish to have the non-defective returned product shipped back, the 20% restocking fee will be charged.